I work at a business and at least 2 times a day we get calls from this number and then they hang up without saying a word. I just spent 20 minutes being passed around only to have someone want to send me back to the original person I spoke to. Absolutely the worst customer service.
The lady said she was calling from Fifth Third with an "urgent" matter concerning my account and wanted to "verify" my information before proceeding. Calling the number directly gives a "Fifth Third" type of welcome. However, I called Fifth Third and they confirmed there was no urgent matter concerning my account and that the number was not one of their numbers.