Super rude guy named Michael Zappier calling for my CEO by first name only like he knows him... uh no, you don't so show a little etiquette and use his full formal name. First time he called when I told him my boss was unavailable and in a meeting he just rudely hung up on me, the next time he called he said it was regarding "new business" (way to be oh so obviously telemarketer vague Michael!) and that he only wanted to speak with him if he had a moment. When I told him my boss didn't have a moment and that he wanted me to ask what it was regarding and take a message he again rudely hung up on me. Well, after two calls like that I went ahead and put Mr. Zappier into my "little black book of pesky little callers" and so when he called back again today... well... I showed him the same courtesy he's been showing me...