These people call me last night at 10:30! I just told them I didn't appreciate a call that late at nite. The man said he was sorry but he had to make one more call before he could go home.
They asked for me personally I said she's asleep they had a few questions if I wanted in English or Spanish then what race I was then said thanks and hung up I think they wanted my address that's why I was kept on the phone just long enough.... I called number back hacked into their voicemail and did get an employee of theirs phone number I will be calling her tomorrow........
Ed Ledek
President at Key Research Solutions
Provo, Utah Area Market Research
Education
Brigham Young University
Ed Ledek's Experience
President
Key Research Solutions
July 2011 – Present (1 year 5 months) Provo, Utah Area
Supporting survey research professionals in the U.S. and internationally.
+ Providing consultation services.
+ Quantitative and Qualitative research solutions.
+ Employees are largely hired from both the BYU and UVU
student populations.
+ Utilizing both our own onsite call center, web & IVR.
+ Employing our vast network of colleagues & contacts to
meet project goals.
+ Offering competitive pricing, direct and personal service.
+ All services are provided in over 65 languages.
Independent Research Professional
Looking for next Opportunity
February 2011 – July 2011 (6 months)
Vice President, Research Services
Bernett Research
Privately Held; 201-500 employees; Market Research industry
January 2010 – January 2011 (1 year 1 month)
Responsible for sales, operations and client services. During this year, I directed the opening of two new call centers, grew a couple of key accounts and added new business-- combined, helping to grow the company approximately 20% during this time period.
Regional Sales Director
Authentic Response
Privately Held; 11-50 employees; Market Research industry
October 2009 – January 2010 (4 months)
Develop client relations throughout the Western U.S. and the Washington, DC areas.
VP, Sales & Marketing
Scientific Telephone Samples (STS)
February 2009 – September 2009 (8 months)
STS was founded in 1988 and has grown to become one of the largest sampling suppliers serving the public opinion polling, academic and marketing research communities.
Operations Manager
Ace Ads
March 2007 – February 2009 (2 years)
As a founding owner of this business, I was in charge of "getting the work done." Ace Ads is a wholesale graphic design services firm. We conducted our work in both the U.S. and in the Philippines. Over the years, we grew the business and established a good, solid and replicable set of norms and systems that proved to match our business model. In this role, I was ultimately in charge of all of the day-to-day activities.
VP, Business Development
Western Wats
Privately Held; 1001-5000 employees; Market Research industry
2002 – 2007 (5 years)
At this point in my career, I was looking for a new mountain to climb. While I had been involved for over fourteen years in selling to our clients and prospects, this was the first time that I took on the role in an exclusive and direct manner. During this time period, I was responsible for bringing in some $15,000,000.00 in new business.
VP, Client Services
Humanvoice
2000 – 2002 (2 years)
Directed all activities externally and internally to meet all of client's needs. Humanvoice specialized in CRM work-- both via the phone, internet and building customized software products.
Managing Partner
Western Wats Center
Privately Held; 1001-5000 employees; Market Research industry
1995 – 2000 (5 years)
In this position, I oversaw much of the day-to-day activities of the entire company. As we grew, we eventually divided the position up to include several areas of expertise-- that different managers eventually took on. During this time period, we added call centers, internal and external staff and grew the company to be the largest data collection firm in the world.
Client Services Manager
Western Wats Center
Privately Held; 1001-5000 employees; Market Research industry
1990 – 1995 (5 years)
In this position, I developed a staff of Client Service representatives that took care of all client facing activities-- and then carried out all functions internally, in order to deliver what was promised to the client. We started with one person (myself) and grew to include some fifteen people on this team.
Client Services
Western Wats Center
Privately Held; 1001-5000 employees; Market Research industry
1987 – 1990 (3 years)
Managed field projects from beginning to end. Responsible for all communication with client, to phone centers, data entry, coding and data processing. Also responsible for all invoicing and collections.
Internal Cost Estimator
Wirthlin Worldwide
Public Company; 501-1000 employees; HPOL; Market Research industry
1986 – 1987 (1 year)
As the company grew, new positions were added. My duties included scoping, planning and costing all projects that ran through our facility. The position required interactions with junior, senior and c-level positions, while providing accurate cost estimates under pressure of deadlines, internal politics and sometimes, conflicting demands.
Assistant Phone Center Manager
Decision Making Information
Public Company; 501-1000 employees; HPOL; Market Research industry
1984 – 1986 (2 years)
Responsible for carrying out all projects-- to spec, on time and within budget in a growing call center. When promoted, the phone center had 130 phones and was one of the largest in the industry-- doing field only market research. This was unique due to the fact that the call center was part of a prominent full-service research firm.