I find this survey to be a huge waste of time. I have been getting these calls for several years everytime I do anything at IHC, like rountine weekly blood draws. I dislike IHC services but have no choice due to where I live and they ask the same questions. Other family members have gotten the same survey. If you express that you do not like a service they can do nothing to help so it is not worth your time IMO. After years of complaining about the same problem nothing is done so the survey does not help change. I blocked this number after the 100th call(I have vonage and tracked the calls). This survey has nothing to do with billing or collections or insurance.
Just to add to your candor, it is against HIIPA law for the surveyors to say anything until they have confirmed exactly who they are talking with. Hence no messages. These people are harmless and if you simply ask to be removed from they're calling list it will only be effective for the particular survey for the particular visit that you are being called about. If you ask them if they are calling from Pegus Research and ask to never be contacted then you will never be contacted by Pegus Research who often times is contracted to deliver IHC surveys. Beyond that IHC has to right to call you anytime they please regarding any medical issues if you have obtained services from them and have provided a phone number for contact.
I get these calls almost daily. I have no choice but to use IHC services which I have been very unhappy with. I have answered the surveys in hope of getting something done to change the poor services. After multiple lengthy calls I asked them not to call back since nothing every changes at IHC. They still do call almost daily. The bad part is they call very early in the morning (I have vonage as well and blocked them but my phone still rings once) and I have a hard time sleeping so this is so annoying. Nothing better for someone who is struggling with a serious health issues and get poor healthcare at the only hospital within 250 miles to get woken up every morning to a worthless survey. I wish I could find a way to stop. I even called an advocate at IHC patient services and they cant do anyting because IHC is all "automated". you go to PT, blood draw, Dr visit any visit and it generates a call.
I have had several procedures done at IHC facilities and they call to do a survey each time. They never leave a message and they may or may not call back.