Marriott, how dare you respond in such a childish way. All these remarks are VALID ones and if a rewards number it should be TOLL FREE also. I bet I can go eise where for my hotel stays if this is the manner in which you address people who obviously were taken in by your non toll free number. Shame on you. VERY UNPROFESSIONAL......HELLO HILTON.
I was charged also for this number and 1-801-468-4033 (fax), and from a Marriott hotel room when I thought I was faxing to a toll-free number; especially since it was an error on the part of Marriott in having incorrect guest records for my Marriott stay. I faxed the verification of my staty to them. Marriott should specify on their website that this is not a toll-free number.
Wow has anyone ever heard of Google? Type this number in and first on the list it says Marriott Customer Service. Also, why would a 801 number be toll free? Anyone stop to think that 801 is an area code just like 805?
You are not good at customer service to basically state your customers are stupid. You may think we should know that an 801 number is not a free number but it surely does seem that Marriott chose a number that is misleading and unfortunately only angers us when we get a bil.
Everyone knows that all the 800 numbers were used up so we went to 888 numbers so it is easy to believe that they ran out of 888 numbers and are now using 801.So this should be noted on your website for us dumb folks that the calls are not free and then we can only be angry at ourselves for not noting the Marriott message.
Now I know better I will not call again but will only email or use SKYPE which is as free as one can get with there very inexpensive plans.
I use my cell phone for all long distance calls. I did not use my cell phone when calling this as I also thought it was a toll free #. I was on hold forever, got bill it said 61 mins for a nice $30 long distance call on our home landline. I will not stay at a Marriott by choice again. haha Marriott I am traveling soon with my kids!!!! Hello Hilton!