This older male caller who spoke only Spanish identified themselves to my mother as our local light company and that she was past due on her account $162.00 and wanted her to pay over the phone. If I had not been visiting, my mother would have given her credit card information to this man. I pay my mothers bills every month on time and it was clear that this was a scam. I took the phone from my mother and asked if he spoke English. He said "NO" and in his chopped up English clearly said that the English department was not available. If a company is seeking past due payments and the customer is willing to pay it..why not have an English speaking rep available. It makes no sence. However in this case we were not past due any amount and he could not give me any further information except for wanting my mother credit card number.