This is spam. "Hello, this is Emily, can you hear me okay?" They are hoping you say "yes" so they can take the recording of your voice and get access to your bank info and credit card info. Block at all costs
"Hi, this is Emily from customer service. Can you hear me okay?"
No, you sound like a nasaly 13 year old girl.
"Good. I'm calling to let you know that you won a free trip..."
Let me stop you right there. <click>