I just received the same call. They asked for my grandfather that has been dead for 21 years. My father past the call on to me because he thought it was a spam call but doesn't know much about computers. Steven was the guy I talked to and he was very angry that I would question him. He tried to tell me that both my computers had the same address and that he could fix the problem. Since I didn't trust him, I asked for a number that I can to talk to a supervisor. He told me 831-480-1100. and to use his name. I would be able to only talk to him since he is the only one who knows my problem. I said I would check him out and then maybe he could help me. Amazingly enough the number always rang busy and I can't get through. They are definitely not who they claim to be.
Just received a call and they actually gave me their information. Seems they have received notification that my IP address has been reported as receiving massive virus and my pc is about to be corrupted. Ask for my IP address but they didn't know what it was, yet, they knew my husband name (our telephone is in his name) but our internet provider is listed differently. They wanted me to go directly to my pc and they would assist me with my internet set ups. Company is from Delaware, New York, US. Company name is Support Master. I just looked them up on internet and yes, the do offer internet security, but, there is a cost to their programs. Possibly is a legitimate company, but, I have a hard time believing I was not a random call, assuming I have no virus protection.
Just received the same call. They are probably getting the name from the telephone book. They offered to fix my problems free if my computer was under warranty, other wise it was going to be $130. They claimed that what my computer downloaded was a "special" software problem/virus that a normal tech would not be able to find. They claimed that the information was provided to them byte the "Internet Routing Authority". When I pressed for more details they claim that that information was not provided to them. I am debating calling them back and see how far this goes.
I just received the exact same call. The person I spoke to was indignant that I would question the authenticity of the call. They directed me to go to my computer and look up info. in the computer management files. I told them I was doing so but was just writing the info. down.
When they realized I wasn't following their instruction they again were upset that I didn't think the call was valid and gave me the phone number to call them back. I told them I had security on my computer. They said my security would not be able to detect the problems. I hate this kind of call!
This company is actually emcsquare from Mumbai India. They are going under the alias Support Master.
They are randomly calling people to scare them into using their computer support services.
Their web site shows 2 phone numbers you can call and harass. 1-831-480-1100 and 6-139-008-4233. The first appears to originate from Santa Cruz, CA, US and the latter seems to be from Austrailia, although you will be routed to Mumbai.