It is *not* explicitly illegal to use automation with cell phones, they must have your consent in order to do so however. They obtain it a number of ways, such as adding a statement on a form that by providing your cell number you are also giving your consent. And I'm sorry, but you need to do research before posting inaccuracies. Navient and other student loan servicers do not fit the definition of a "debt collector" by law (since the loans are not in default) and generally do not fall under the FDCPA. And most of the time, they are required by the Department and Federal Student Aid to attempt to contact you a certain amount of times. Sure, payments are best case scenario, but there are multiple plans and even deferment/forbearance options to prevent further delinquency and default. They're not just calling you to get your money, because in most cases you don't owe the debt to them anyway, you owe it to the government or a bank.
In short, they're following the instructions of their employer, the DOE, to do what they do, and it's actually not illegal. Here's an idea. Pay your student loans or make arrangements with them. If you do, guess what? The "harrassing" calls will stop.
Write to them telling them you revoke your TCPA (Telephone Cosumer Protection Act) consent if it is your mobile number. If they continue after that, you can sue for a TCPA violations up to $1500 per call and do not have to prove actual harm occurred.
Well that is news to me, since the CFPB has stated that the collection of student loans does fall under the FDCPA, and the numerous court cases charging Navient with FDCPA violations. "And I'm sorry, but you need to do research before posting inaccuracies. " You need to take your own advice.
The initial complaint filed should be an FDCPA case and a TCPA case added to it. It is up to the court to decide if there is any merit to the TCPA section of the complaint.
Your posting is full of inaccuracies - they call constantly even if you are making payments on the loan - plus they do not have my consent to call my cell phone since I never gave them that number nor permission - they ARE subject to Federal collection laws since they are attempting to collect a debt - in default or not. You obviously work for them or else you wouldn't defend harassment - either that or you're a Repubnican who ignores laws as a matter of existence. Go do something anatomically impossible to yourself.