FFFF uses "work at home" telemarketers, therefore they can only make sales.  
I am currently trying to get a refund of an overpayment.     If you have a credit on your account, they say they reserve the right to make a 'charitable donation' of your money instead of giving you a refund.  Since FFFF has ties to the Mormon/LDS church, I would assume that it will be to the church.  Their rep was very friendly until I asked for a refund.   Then she firmly told told me that she would ask for one (either this is a diversionary  tactic or CSRs can not authorize refunds), but reserved the right to use my money to make a 'donation'.   Since they are a for-profit corporation and they are making a charitable donation, I am wondering if they are taking a tax-deduction using other peoples money.    If I don't receive a refund, I will request an IRS investigation into this practice.
They were calling our number, refusing to talk to anyone else but my wife, until I told them that the number is in my name and I was serving them notice that I wanted on their DNC list.   That was about 3 eeks ago... so far no more calls.
We used to be a regular customer, but the telemarketing and refund policy has burned us.   opefully they will clean up their act.

For more info on FFFF and its connections, Google "Feature Films for Families Dove Foundation"