I agree, they really harass you and the guy even argues with you. The collection agency tells you there calling from San Diego but the refuse to give the company names. And than they say is urgent, if it's sooo urgent then tell me who you are. What makes it worst they call your other family that doesn't live with you for information!!!! Very rude, unprofessional, stalker and they have no consideration.
For a good company like Citibank this collection agency is giving them bad name.
I actually have to disagree with you. The lady that I spoke to at this number really helped me out. Without getting too personal, I had some issues and she really understood what I was going through. In this economy there need to be more people out there with this approach. And by the way, most business that deal with personal information aren't going to disclose all sorts of information just because you're nosy. There are State and Federal laws like the Privacy Act that protect consumers.
If people would pay there bills then they would not get calls from this number. If they were not trying to hide then this company would not have to call there family or neighbors. It is so funny how people can get credit cards and have no problem charging them up. People get so upset and angry just because they get calls from a collection agency. If they get into financial problems they should contact there orginal creditor and try to work out the problem not run from it. What do people expect do not get mad at the people that are calling you to get you to pay your bill. People need to act like they have some sense just think if someone took money from you and promised to pay it back and stopped what would you do?