Do not order from this company! I ordered flowers for my uncle's funeral. 45 minutes before the service I received a phone call informing me that "the florist wanted more funds so the flowers would not be sent". I will NEVER deal with this company again!!!
I got an email from Proflowers letting me know that my shipment of flowers for my mother was out for delivery (12pm). I got a call from the delivery driver at 3:30pm telling me that there was an issue, and I needed to call 1-800-Proflowers to resolve it. I proceeded to call the number, only to have to wait for 30 minutes on hold. When a woman finally answered, she could BARELY speak English and started requesting ALL my information for "Confirmation" .. My name and how to spell it, the order number, the name of the recipient and how to spell it, the recipient's address, the billing address.... I finally stopped her before providing my billing address and asked her WHY she needed this information again?! She should have it already after I gave her the order number and really wanted to know what the urgent issue was.... ONLY for her to tell me that nothing is wrong with the shipment, and it is being shipped out. WHAT THE??? I asked her.. "So your driver called me to tell me there is an urgent issue with my order that needs to be resolved before the order can be completed and when I call Im told there is no issue?"... and in broken English she just kept saying the order is out for delivery. Yeah... ok. I checked the tracking, and it says they wont ship until 8pm. That's kind of annoyingly late, but whatever... hopefully they still get shipped! Now I'm worried, and still bothered by why she needed ALL that information. Ugh!