A woman asked to speak with a particular IT specialist regarding the firm's processes. After questioning, she admitted wanting to introduce her company to become an approved vendor. I explained the procedure to follow and transferred her to Purchasing. NOTE: When cold calling, if the person you've targeted has a non-gender-specific first name, do some research to find out whether they're male or female, so you don't embarrass yourself by addressing them improperly.
A woman asked to speak with a particular IT specialist regarding the firm's processes. After questioning, she admitted wanting to introduce her company to become an approved vendor. I explained the procedure to follow and transferred her to Purchasing. NOTE: When cold calling, if the person you've targeted has a non-gender-specific first name, do some research to find out whether they're male or female, so you don't embarrass yourself by addressing them improperly.