Called, I picked up and a computer's voice said "please hold for an agent".   What stupid people they are.   They called me and the first thing they ask is for me to hold.   No way will I hold for some stranger calling me to get on the telephone.  If they want to call someone they need to be on the telephone.   I used spooftel to call them back (spoof my caller id service), and the computer voice said when I called them "we currently have no agents available".