Automated Direct TV service promising free services to switch?  Why would I want to respond to an automated service?  When I am ready to begin service with a vendor other than the present one I know to call their customer service department.  In the past one would expect to receive these phone calls from persons requesting changes in service, but everyone now wants to get lazy and use an automated system.  Call me an antiquarian but what happened to sales and customer service with a smile?  At least last time AT&T was in my neighborhood I had the opportunity to meet a friendly face.  I like doing business with PERSONS not machines.  That is why I call the vendor OR discuss options with an actual person.