Rude collection agency that is handling a collection that my mom owes, states H&P and Associates out of Jacksonville, FL. Address given 1919-14 blanding blvd jacksonville, fl 32210. Very rude associate Ms, Roberts who obviously has not been educated or trained on how to speak with human beings. If she calls, she wants to be in control of the call and what is said, talking over you, etc. My mom was attempting to make a payment arrangement or see what her options were, Ms. Roberts continued to speak over my mom, threatening to come out to her home if she did not pay this debt. When I stated that I understand my mom owes you some money, her immediate and rude response was "first of all, your mom doesn't owe ME nothing"... when I called back sw a "SENIOR ASSOCIATE", I received no apology, just defending the prev associate. A letter has been forwarded to the attorney general's office.
Rude collection agency that is handling a collection that my mom owes, states H&P and Associates out of Jacksonville, FL. Address given 1919-14 blanding blvd jacksonville, fl 32210. Very rude associate Ms, Roberts who obviously has not been educated or trained on how to speak with human beings. If she calls, she wants to be in control of the call and what is said, talking over you, etc. My mom was attempting to make a payment arrangement or see what her options were, Ms. Roberts continued to speak over my mom, threatening to come out to her home if she did not pay this debt. When I stated that I understand my mom owes you some money, her immediate and rude response was "first of all, your mom doesn't owe ME nothing"... when I called back sw a "SENIOR ASSOCIATE", I received no apology, just defending the prev associate. A letter has been forwarded to the attorney general's office.
I received a call from Mr. Stokes and he was very rude over the phone than he put his supervisor on the phone and he wasnt even any better he would not let me talk he wanted me to pay the full amount of payment owed. I adv him that I only could pay half and than he told me that they can come and serv me papers on my job and embarrase me.. I think if this company continue to talk to people rudly and talk over them and want let you speak than they want never get any payments resolved.