Don’t fall victim to a scam or fraud
Beware of suspicious activity and trust your instincts. If you think you may have been the victim of a scam, please call our 24-hour customer service center at 1-800-436-PSEG (7734). You may also contact your local police department.
Phone scams
Residential and small business customers have reported receiving deceptive phone calls from individuals pretending to be PSE&G employees. The callers demand that customers make a payment within hours using a pre-paid credit card.
PSE&G offers a variety of payment options, and would never require a customer to use one specific type of payment. PSE&G customers scheduled for disconnection due to nonpayment receive written notice on their bill at least 10 days in advance.
Any customer who has doubts about the legitimacy of a call from PSE&G — especially one in which payment is requested — should call us directly at the number listed on their bill, 1-800-436-PSEG (7734).
Email scams
A PSE&G customer has reported receiving a fraudulent email that looked like a bill from the utility. A number of other utilities, including PSEG Long Island, have reported similar scams. The emails contain a link that when clicked infect the customer’s computer with a virus or malware.
The utility is urging its customers to be wary of these types of suspicious emails. Bills sent by PSE&G to our customers via email would be sent from
[email protected]. PSE&G would not ask its customers to provide personal information online without first logging into MyAccount.
If you receive this type of email, do not provide any personal information, do not download any attachments, and do not click on any links in the email.
Imposters at your door
Residential customers have reported incidents of strangers posing as PSE&G employees to gain access to their home or to lure them out of their house.
Ask for identification from anyone who comes to your door looking like a PSE&G employee. If you are not satisfied, don’t let the person into your house. Call 911 if you feel intimidated or threatened.