Had a minute of free time and just in the right mood to answer the call. Once he started to jibber jabber about Windows support, I interrupted and thanked him for his call. I kept going and asked him when could we schedule an appt to come to my house and fix my windows!! Told him that I have a lot of bad air coming into my house due to cracks around the window frames and need them to be fixed and sealed as soon as possible. He kept trying to tell me about computer problems but I repeatedly told him about MY window problems and if he could not fix them right away I had no use for him. He cursed at me and hung up -- oh well, next time I will ask if I am eligible for a free back brace or knee brace or cruise or lifetime car warranty or can he at least lower my credit card interest rate!