we have had problems with nationstar from the get go. when we attempted to refinance through our bank we received a phone call stating they could match the deal with reduced closing costs with a warranty package making our current mortgage $80 less. we asked for the truth and lending statement to review and lo and behold nothing was ever given to us. when we tried calling back we would got the runaround and supposedly nobody has any information on who called us! the representative was extremely rude and very nasty when we questioned why no information was available.
It's Nationstar Mortgage. After we requested a payoff balance, they wanted to know if we're selling or refinancing our home. They tried to get me to refinance through them. I said no. I don't like their business practices. I'll be pissed if my mortgage ends up being sold back to them.
Before I sought a refinance with my bank my mortgage was with NationStar. I gave these people at NationStar numerous opportunities to offer me a refinance...via email, call, etc. I say offer because my credit is excellent and I have a ton of equity in my home. So now that a pay off request was sent to NationStar they have been HOUNDING me with telephone calls. Well, sorry NationStar. You never bother when I called so screw you!