Call on behalf of My Volkswagen dealer (Oakland, CA), offering a 'come back' special (which I took advantage of!)
$20 oil change, but they kept trying to charge me more when I showed up to get it. I had to insist 3 x! First upon checkin, they told me my bug needs synthetic oil (it doesn't; it's in the owner's manual!) for ~$50, then they tried to charge me $30, but agreed to $20 then when I checked out, they charged me $30, and I had to gripe again.
Not an effective strategy for convincing me that they're an honest dealer; quite the opposite!
I called back, and a lady said "customer service."
I asked 'customer service for what?'
She replied "I'm calling from [even tho I was calling her] a car dealer. Can I get your number so I can look up your records?"
I replied 'no, I was just calling to see who was at the other end of this number. Thank you very much.'
Called to offer me a promotion for an oil change at the Walnut Creek (Northern California) Ford dealership. I did have this dealership work on my car about 8 months prior, and the caller mentioned the correct make/model/year. They called the same phone number I gave the dealership. Said I could use it later, and they only requested my e-mail address to send the offer to for later use.
Note: Check websites for valid phone numbers, and make the call yourself. (Note: don't type the address in yourself, especially for bank websites -- scammers use typos in web addresses to get personal info -- type the business name into Google/Yahoo, and click on the link) No scammer is going to answer "Walnut Creek Ford, Auto Service" from some random caller.
Call on behalf of My Volkswagen dealer (Oakland, CA), offering a 'come back' special (which I took advantage of!)
$20 oil change, but they kept trying to charge me more when I showed up to get it. I had to insist 3 x! First upon checkin, they told me my bug needs synthetic oil (it doesn't; it's in the owner's manual!) for ~$50, then they tried to charge me $30, but agreed to $20 then when I checked out, they charged me $30, and I had to gripe again.
Not an effective strategy for convincing me that they're an honest dealer; quite the opposite!
Got a call for service on my Navigator. Noticed area code not 800 number so called NorthPark and found out I am scheduled for oil change and safety inspection with my normal person.