If you're dealing with Verizon Wireless customer service, you are lucky. I personally thing you guys do an amazing job, which is why I've been a customer for 10 years and refuse to switch. On two separate occassions I've written lets about how great the service was that some agent has given me. Verizon (cable, internet, etc.) is another story all together. They are the worst! I will never, ever use them again!
I had just hung up with Verizon and got this call. I got it because I had agreed to take a quick survey from Verizon after I finished talking to customer service.
The same thing happened to me. Guess they don't want you to have an opportunity to think over your discussion with customer service before taking their survey!
That's dumb that they don't want you to think it over...it's common sense for the survey to call back right after you end your call. That's the time you're available, by the phone, and can remember details of problem.