Got another hang up call from this number. When I call back, I've tried 3 different extension options from the main menu, but I get the same response for each, they have been disconnected. They currently provide my Mom's prescriptions, so it's pretty annoying that they don't leave a message, or let us know if there is an issue we need to address. dealing with this company is a nightmare. I've had many bad experiences, over the last 8 years.
I have found like any company, talk to them the way you would like to be spoken to, they are very helpful. You might not like the response on covered meds and cost, but i found the service to be on time and wanting to help. Policy does not mean you get premium meds when the substitute will work.