WARNING: UNSCRUPULOUS CON ARTIST CALLING FROM
970-292-6721
Answered as "Phoenix Financial Group"
Phoenix Financial Group
Phone: (888) 572-2179
Fax: (303) 479-2842
520 Zang St Ste 211, Broomfield, CO 80021-8224
[email protected]
www.pfgtax.com
This is what the Better Business Bureau (BBB) says:
Customer Complaints SummaryRead complaint details
14 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 5
Problems with Product / Service 9
Billing / Collection Issues 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 14
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This is text copied from two complaints, and typical of all of the complaints:
Complaint: "money sent for work not done, will not refund
they were doing tax litagation work for us, after over a year of sending a large amount of money to this company, they kept asking for more. after checking with several other equivalent companys, we found we were being taken for a ride.the longest it should have taken was about six months."
"Complaint: Phoenix Financial Group did not render the services agreed upon and now refuses to refund the money that was paid to them.
On June 23, 2012 I entered into an agreement with Phoenix Financial Group to assist me in setteling my tax dispute with the IRS. On that date Phoenix Financial withdrew $1400 from my checking account to open my case. On June 25, 2012 my case was officially opened with Phoenix. On July 13, 2012 I called Phoenix to check the status of my case. I spoke with Mr. ****** ******. At that time it was brought to my attention that nobody from Phoenix had even contacted the IRS regarding my case nor had a power of attorney been filed on behalf of myself and Mr. ****** representing me. That mishandeling alone is a breach of my contract. I immediatley fired Phoenix Finanical and demanded a refund of my money. Mr. ****** informed me that a refund would be issued if I told him the name of the new company who was now helping me with my case. I refused to tell this information to Mr. ******. At that time Mr. ****** told me my money was non refundable. On July 14, 2012 Phoenix Financial withdrew $700 from my account using a counter check so that the stop payment could not be used. After reading my contract nowhere in the document does it state money is non refundable."