Ella from Secure Merchant Services wanted to speak to the boss about the credit card processing fee overages we have been charged (we don't accept credit cards). When I said she wasn't available, Ella wanted to speak to the controller or accounting manager. When I said that person wasn't available either she started asking me questions about our credit card processing and fees. I told her I wasn't authorized to speak to her about that (she didn't take too kindly). I finally was able to get her to leave a message for someone to return her call and she provided 800-915-0927 as the call back number. The caller ID came through as 970-670-6593.