If it was actually Sallie Mae they would not be asking for your personal information over the line, they should already have all of that on file. I think it ultimately is a scam because that Kelly Thomas person was also connected with an Indiana number that constantly called me and that was reported as a scam because they would hang up on you when you started to push them with questions. They also will not provide you with their name when you ask who you are speaking to and for that alone I will not answer.
Never had a Sallie Mae related loan but got a call from them this morning... a recording telling me to press 1 to repeat the message. There was no message. I have internet telephony so they are now blacklisted on my line. Caller ID says Newark, DE.
Receiving calls to my cell phone from this number. I don't have any student debt whatsoever so if it IS Sallie Mae I don't know what the ever-living he!! they would want from me. They never leave a message and the one time I was able to pick up, there was no one on the other end of the line. Brilliant!