Let me tell you all this. I have Verizon. I found an $11.00 charge on my bill for a call to Canada from one of my lines that has international called block. So how did the call get on one of my verizon wireless lines if the line is NOT allowed to call international? Who has been hacked?
This phone number (647 360-4442) is the number these extortionist hackers ("SupportMe") gave me, to release my Safari/machine from being frozen, to do (whatever) to get it unfrozen. They froze my entire machine and pretended to be Safari techies. So I was forced to called this number to release my machine, thinking I was talking to Safari Techies, and discussed the situation, but the idiot told me how to unfreeze the machine by typing the control &/or option keys and FORCE QUIT???, which I did, and then he went into his scam-talk, trying to get my credit card number (WHOA!) then the BELLS went off and I realized I had been played, and then he realized I'd got on to him he hung up on me, heh… Then I went directly to the Net and found others who actually got ripped off on their cards for hundreds of dollars!!! But I totally forgot about the call I made to them but ATT didn't of course, so I GOT BILLED FOR THAT CALL, which was in Toronto and thus an "international call" which I was not covered for! It was $28.00, ouch! Att actually canceled the debt which was strange in itself, THANK YOU ATT!!! So DON'T MAKE THAT CALL unless you want to pay for it!
Having a Mac I have a few desktops, made for families or small offices/whatever; so the next time they froze my machine I just shut the machine down for awhile and after about a week my machine was not freezing anymore when I opened my Safari on that desktop. I just used my other desktops in the meantime. It worked! So you really do DO NOT NEED TO MAKE THAT PHONE CALL to have them give you the release code, if you have a Mac!
REMEMBER YOU CAN ALWAYS TELL IT'S A SCAM WHEN THEY ASK FOR YOUR CREDIT CARD NUMBERS!!!!! absolutely! Don't give it to them, your they will take you to the cleaners! I like their name, 'SUPPORT ME" how appropriate as we suckers are supporting THEM! ...Toronto, probably a biker gang. Take care!