Their films are terrific. I bought some years ago when my kids were small and they touch base with me about once a year. I am surprised to hear that people have trouble with them.
I don't know if anyone else has noticed this but to me it sounds like a high tech interactive recording. At least the calls I get do. It's the same guy everytime and his voice inflections never change from call to call. Plus when you answer his questions there is a slight pause like it's a computer finding the correct response. I've played around with my answers to see the responses and this is what I think is going on.