Thanks for the post. It is to the letter of what happened to my elderly parents. They gave no credit card or banking info but completely lost everything on their computer, drivers and all. It was taken over by remote desktop and they lost everything. I live out of town and told them to immediately go to my sister's house next door and log in to all their accounts and change their passwords. They called their bank to place an alert as well as ebay and paypal. Just hope they acted soon enough. Scary!
To everyone who gets calls from these numbers - they are a complete and total scam. Windows would never call you personnally. I would be worried they want to get all of your personal info off of your computer even more than what they want to charge you. yes, all windows event viewer and other logs will contain harmless errors. They use this to gain favor and trust with you. Just tell them you are calling enforcement on them and report them! This is one of a few different numbers they call from. They ARE A SCAM!!!!
Just got another call from this number. I reported previously that I did not answer, and again I did not. However, my voice mail answered and the person must not have realized it. There is a lot of noise, almost like an airport terminal or busy place. Then a voice with a heavy Indian OR African accent says my maiden name, spells it out, and keeps saying "hello?" Obviously it was the same thing I am reading from others.Thanks for letting me know it is a scam artist!
Just got a call from this number at my place of business. He had a strong East Indian accent and thought this was my home. Said he was calling from Microsoft Windows and that my computer was infected. I told him he would need to talk to our IT guy and he hung up. Knew my maiden and married name and where I worked. Could he have gotten it off Facebook?
My wife fell for this scam and it ended up costing us about $200. They want remote control of your computer and act like they are doing some kind of repair/scan. DO NOT allow them access to your computer!!!!!! BEWARE!