I get these calls almost daily and I never answer. We DO use Medco so I am not sure of the validity of the calls, but today I pressed 'talk' to see if I could actually talk to a real person. After about 20 seconds of the robo trying to connect me, it hung up. So since the federal DoNotCall does not seem to work, I am using all of the technology available to combat this caller (and others). My Panasonic phone system has a built-in caller block that you can block the number with only a few keystrokes. That is the best that any of us can do since the government and phone companies are unwilling to help John and Jane Doe in this blatant form of phone and privacy abuse.
Just got a call from this number. Caller id said Medco Health. I held for 17 minutes before someone came on the line. I waited only because I was in a jolly mood and looking to rag a little on these darn people. The not so great english speaking fella finally answered and asked for my name!! If this was indeed legit, he would've known my name...they called me!! I said yea right and he proceeded to tell me he could save me money on my prescriptions. I might have a prescription 3 or 4 times a year and my doctor usually writes the script for the free or almost free one at the local Kroger store!! I told him he was a crackhead and hung up. Just a little mid-week entertainment.
I have been getting several hangup calls from this number over the past few days and just got one of a few minutes ago. This time I took down the number and hit the internet. After finding this site I called the number and actually got in touch with a representative. It is definitely Medco and she explained that they have been having issues with their automated caller. They were calling about my prescription account.
After discussing my account for a few minutes I told her about the hangup calls and explained to her that when this number is put into any search engine it comes up with complaints from many sites. (such as this one) She stated that she will let her supervisor know. I went on to tell the rep to pass the an additional message to her supervisor that if the hangup calls continue I will be forced to file a complaint with my HR department.
The company I work for is very large with over 36,000 employees and Medco is the prescription handler. If our HR receives enough complaints I'm sure Medco will take action in lieu of losing the account.
Caller ID says Medco Health. I normally don't answer b/c they never leave a message, but I'm tired of the calls so I picked up this morning. There was no response on the line, and I held on until line was disconnected. Sooooooooo annoying.