Your overly long post contained too much extraneous information. It seems to indicate you do not know what is important, and what is not.
However, this part is important ... you said,
"The caller was Very friendly and used my/his curser to point to a music on my favorites bar "
That means the caller got into your computer.
Since the scammers accessed the computer, they probably did one or more of the following:
• Disabled the anti-virus software
• Added nasty malware to the computer
• Copied the Contact List (so they can spam/email your soon-to-be ex-friends)
• Copied any financial data or passwords they could find
• Compromised your ID on Facebook or other social site(s), and perhaps on shopping sites.
• "Zombied" the computer, so it would respond to THEIR commands sent via internet
• Deleted some important files
• Asked for money to repair the damage they caused
What can you do immediately after such an attack?
1. Pull the cables on the computer, or otherwise disable it, so it cannot access the internet.
2. Change ALL passwords stored on the computer.
3. Run FULL malware scans on the computer, in "SAFE" mode!
4. Change the passwords again, particularly if the malware scans showed anything.
5. Inform your bank and credit card companies.
6. Sign up for credit monitoring, and check the status frequently
7. Backup non-executable personal, data files to an external storage device. (Executable files might be infected).
8. You may have to bring the computer to a local repair shop, and tell them the story.
9. Tell friends what happened, so they can be aware of strange emails from you.
10. Connect to the internet only AFTER all the above have been done.
11. Change the passwords on all online accounts. Even better - access a "safe", uninfected computer, and change your online account passwords RIGHT NOW.
NOTE:
If your computer set a "Restore Point" while it was infected, any "System Restore" you make will re-infect your computer. Suggest you delete any potentially infected restore points and avoid setting such restore points until after your computer has been thoroughly cleaned!
You fell for one scam, and might be susceptible to others mentioned on this site:
http://phonehelp.2truth.com/facts.html
Read that info to educate and help protect yourself!
Honest computer companies do NOT cold-call people, or cause popups from websites to tell them their computers need fixing!
Some scammers even have websites, and falsely advertise they are associated with popular software packages or computer companies; so do NOT believe a "we will fix your computer remotely" site, and allow them access to your computer!
Read the info at these links.
http://news.softpedia.com/news/Cold-Call-Tech ... on-150170.shtml
http://www.consumer.ftc.gov/articles/0346-tech-support-scams
https://www.microsoft.com/en-us/security/portal/mmpc/shared/ransomware.aspx
Lesson:
If your computer needs fixing, bring it to a local repair shop
~~~~~~~~~~~~~~~
Please reply to this post, to let us know you read it, or have taken suitable actions to protect yourself.
TodIay is D-day for my laptop AND so far I Allerted ALL my accounts and Changed PASSWORDS.I also went Incognito on Google , I'm feeling good ?? Right?? But this morning at 9:23 I get a Call NOW David Haynes tell me THAT if I want to cancel his tec support I Would HAVE to PAY $100.00!!! What?! Itold him I dont havt that kind of money AFTER I pay MY bills, I'm sorry but this year is tough with 'em. I got HIS Adress this time--- it's Technical Support 5729 Silver Lake Halton City TX 76117 and he gave me his cell # 876-421-3808 . I 'told' him we can communicate better to sole things out, he sent a text "Hey it"s David" no instructions! He expects me to keep contact I suppose to work a $100.00 canceiation fee out. I don't WANT keep in contact!! But I'm afraid at some point he'll slap up a fake pop-up! So do I or Don't I pay this guy off for peace of mind to insure that his malware is PERMANTLY DELETED! So I took your advice and my computer ---so---far runs faster BUT there's THAT what 'IF' PLEASE advise me ! OH he also said " when you pay, you can choose ANY virus protection company I want" I already have one BUT I did NOT tell him THAT.. If I don't respond Will he at some point screw up my Baby! I found out I have TWO virus protections MINE That I got from place of purchas and this Belly Crawler. Will the 2 compete against each ouher? Everything on his site has been deleted AND I checked EVERY File. But his malware still hidden INSIDE??? sor far so good but what now I gave you his name address cell# His money Terms of cancellation and My concerns of being reinfected Sorry I'm long winded but to get to every I have to Explain everything Please advise me of my rights with Technical Support and what do I do about texting.???? HELP
I just Googled David Haynes nd I get 'one' specific one that says "David Haynes 5729 Silver Lake, Holtom TX is Missing" with a line drawn thru it. I checked many sites and most 'David Heines' are connected to Real Estate, so I looked up his place of buisness and it was nothing but a small strip mall with about 5 other places connected, Including a Masage Parlor! AND his home address showed A House ON the corner of Silver Lake rd WHOOPIE! does this who claimes to be Manager of a anti virus company Really work in a tiny cramped strip mall and "sells Real Estate" FOR real I HAVEN'T texted him BACK .Thought I'd give you some more info on this "said person" Let me know what to do next try your own search and let me know what you come up with. Thank You!