i get these phony microsoft calls all the time. Since time is valuable I decided that the best way to hurt them is to waste THEIR time. so i play with them by acting computer illiterate and unable to follow their instructions - I also tell them I'm hard-of-hearing and making them repeat everything a few times - then asking them to hold while i go the the bathroom - also asking if they can fix my tv remotely - and if they know my friend Joe Zebbitch who works at microsoft. I keep interupting them and change the subject. They are relentless trying to get remote control over my computer - Eventually i say mabe its not working because my computer is a MAC - at which point I'm called a couple of 4 letter words and they hang up. I guess i have too much free time on my hands. but i get a good belly laugh from it all - I'm retired and loving it. They can call me as often as they want.
There is apparently a network of these dirtbags that are calling people and posing as employees from Microsoft saying that your computer is showing a virus infection or some such and proposing to walk you through activating remote access. If you are fooled by them, they will lockup your PC and demand a ransom to unlock it. The caller-id they use is spoofed (faked) using voice over internet protocol so it's untraceable. Don't be fooled by this scum scam. These people are lower than whale dung.