Hate to admit this, but I fell for the scam back in October. Having had good luck with iYogi tech service, I let my guard down and allowed "Bryan" to fix my serious problem, which I'm sure he had created himself; having nothing to do with my computer. He too said he got word from Microsoft that this was a serious problem and they could fix it. Presuming he did fix the problem, I signed on for their continuing tech service. DUMB!! Fast forward to November, I got another call from Bryan saying they needed to send my money back because the company they worked with no longer provided the service. He set me up with a Western Union account so he could send me the money; but when he started filling out the blanks, he appeared as the recipient. When I challenged him on it, he explained that the company would send him the money and he would then send it to me. At this point I awoke to the idea that this was a fraud, and began closing the conversation and immediately cancelled my credt card. I then notice that he was deleting all my desktop icons. I challenged him on that and he first denied doing it, then said the only way I could get them back was to send him $300. That's when the ship hit the sand and a couple of screaming matches later (one including my wife, who reamed Bryan a new one), he no longer wanted to talk with either of us because we insulted him. Unfortunately, he set international relations back a century or more. Hope we're rid on him, but I am now much more cautious and not trusting anyone. He did me that favor.