Microsoft, or any company, cannot tell you what's wrong with your computer before they've even looked at it. However, when a foreign 3rd world criminal tricks you into turning over control of your computer - then - you've got computer problems, because they'll put it there. No one should touch your computer except you, and a repair tech at a brick & mortar repair store. The computer repair phone call is a well known scam. Hang up on them!
Someone called from an unknown number saying that my "Windows computer" had something wrong with it & "did you get all of the messages. If you have your computer with you, I can lead you to it right now". I didn't want him to lead me to a website to steal my information, so I hung up after I got his number. Possibly a scam artist.
These guys have been using this number for some time... try to get you to go to a website on your computer so they can infect it, or encrypt your files and try to get ransom from you.
there is no shortage of these slimeballs...
just google "microsoft called me to fix my computer" to see how prevalent they are.
Microsoft, or any company, cannot tell you what's wrong with your computer before they've even looked at it. However, when a foreign 3rd world criminal tricks you into turning over control of your computer - then - you've got computer problems, because they'll put it there. No one should touch your computer except you, and a repair tech at a brick & mortar repair store. The computer repair phone call is a well known scam. Hang up on them!