Microsoft, or any company, cannot tell you what's wrong with your computer before they've even looked at it. However, when a foreign 3rd world criminal tricks you into turning over control of your computer - then - you've got computer problems, because they'll put it there. No one should touch your computer except you, and a repair tech at a brick & mortar repair store. The computer repair phone call is a well known scam. Hang up on them!
Same scenario as Kate....I just received a call from a man with a very heavy Indian accent who said he was a service provider for all the Windows operating systems. He asked if I had received their messages about corrupted applications that had been corrupted by unsolicited downloading files from the Internet. The call showed in caller ID as Anonymous.
He said his name was Sebastian (Indian???). When I asked how they could know this, his response was that my computer was sending error reports to windows support (what?? I did not know my computer was that intelligent). I told him that I wanted him to give me the phone number for his Windows Support Center. He told me it was 210-429-7266. I asked him if he was located outside the USA and his response (in his very heavy Indian accent) was that he was located in San Antonio....which agrees with the source location of the phone number he gave me. I thanked him for the info he provided to me and told him I would call him back at the office number he gave me and said good-bye. Instead of my calling the number I did a reverse phone look-up only to find that the number has been used in numerous assorted scams (am I really surprised????). So there, I have wasted time writing this comment, wasted time looking up the phone number, and wasted time talking to the idiot on the phone.I can only hope that my time was not entirely wasted by being able to help anyone understand and recognize what these scammers are.like. They need to get a real job and leave us honest folks alone. ANTI-SCAMMERS UNITE!!!!!