I love the L. A. Times newspaper, but their customer service for subscribers is beyond awful. When I lived in east San Diego County, my Times I bought from newsstands there always offered great rates on home delivery. I called and ordered home delivery SIX times over three years. All six times I was assured by the operator that "Yes, we can deliver to that address and zip code."
I never got one paper delivered, despite six tries. The only good news is I got six refunds, but it should never have come to that.