A solicitation from DHGate.com, a Chinese wholesale marketplace from which I've made a couple of purchases. It sounded like an actual human being, as my name was used in a non-robotic form, and was advertising their summer sales.
I didn't recognize the number calling my cell phone so I didn't answer. They left a message stating there was a problem with the Teleflora order I had placed about an hour or so ago. The left a call back number that was an 800 number. I don't know why the number comes up as this 213 number, but in their message they clearly stated an 800 number to call back and that they were calling from Teleflora. As for the inexperience, yes, I agree with that. The lady told me I needed an alternate delivery address for my order as there were no shops to deliver to that address - I said I'd ordered from Teleflora before and had it shipped to this exact address. After going around a bit I got it out of her that the local shops in the area were closed for the holidays - not that there were no local shops, just that they were closed for the holidays and couldn't deliver TODAY. I said, "Fine, deliver it as soon as they're open then." Why she didn't clearly state that at the beginning is beyond me - "Hello, we are unable to deliver your order TODAY because the local shops are closed for the holidays. Do you have an alternate delivery address or would you like the order delivered another day?" The caller definitely had an accent and I say that only as proof that Teleflora might be outsourcing their call center and it causes problems because the people don't speak English well and are inexperienced. They're going to lose money with this - I almost canceled the sale because at first I was being told basically that they CAN'T deliver AT ALL - not that they could deliver LATER.
I ordered flowers today from Teleflora since I saw Hallmark quit the flower business. I order these flowers at 11:30AM EST well before the 2PM cut off to get the flowers out according to their website. Well at 4:05PM EST. I get a call from ONE WILSHIRE (213) 629-4831. Of course I don't answer unknowns or names that are not recognizable. Surely this is an outsourcing from Teleflora. I give the guy credit for pronouncing my last name correctly, but he was much to fast speaking the callback number and when saying the confirmation number. I had to play back the recording a few times to catch everything. Needless to say, I won't be using TeleFlora or the local florist I chose again, as they had to reschedule for tomorrow. Poor service!
I got the 213 call. I get a lot of calls that are not for me, so I didn't answer. I looked it up and saw here that it was Teleflora, which I had placed an order through yesterday. 3 red roses. I called the 213 number, but it reports disconnected. I went to their site to get the 800 number. They weren't sure if I wanted red roses. (the description is "3 red roses", how could they be confused.). Teleflorist updated the florist. We'll see if they can get it right now.
I'd recommend answering these. It should be legitimate.
I just got a call from an asian lady, perhaps of phillipine decent..First, I thought, oh a happy massage, then she said she was from Teleflore and requesting to speak with ..... I told her there is no one by that name at this number (because there isn't)..About 2 minutes later, another call--went to vmx...same lady stating no available address to deliver flowers..I give up, I don't even know who they are for..I just got done telling her I don't know who the person she is trying to call and no one by that name at the number..
This is teleflora customer service calling to clarify an order or, in my case, tell me that a particular order could not be filled by local merchants. Very polite and a much appreciated service. Teleflora has always done an excellent job for me.