I was charged th $12, and when I contacted the email address
[email protected], this is the half-assed response I got:
"Thanks for contacting us. It sounds like there may have been some confusion. If so, we apologize for that. As stated on our site, actual changes or updates to your driver license, such as renewal or replacement, can only be processed by an official DMV office or website. The detailed guides we offer are supplementary. They are intended to save you time and effort by making it very clear what you need to do, what you should expect, and what you need to bring with you if a visit to the DMV is required.
We have a commitment to customer satisfaction. Given the apparent misunderstanding, we've processed a refund for you. Please allow a few days for the funds to return to your account. If you have any questions, please reply to this email.
Best Regards"
They offered a refund, but that doesn't do anybody any good if they already have your information....