call received to verify some personal info. An earlier call that I made today TO Aetna was to investigate why my coverage was in "pending" status. Appears to be a legitimate call. Return calls to this number return a busy so it must be set up through a switchboard for outgoing calls only.
I received a call from this number asking for personal information. When I told them I didn't feel comfortable with that since they are my insurance company and should have my birthday etc they told me they would give me a number to call them back on to verify it's Aetna. I said why so you can pick up the phone and say "Hi this is Aetna" when I asked for them to mail me what they were requesting they said they had to do it by phone. I hung up on them called Aetna and they told me this number isn't an Aetna number. Follow your gut.. your insurance company isn't going to call you to verify your birthday. And if Aetna is doing this to people in today's world they are truly stupid.
Not true. Its federal HIPPA policy for insurance companies to verify your information so they dont accidently start discussing your benefits with someone who isnt you. Do your research.