I had the same issue. Seems like it's already been answered but here's the scoop
They bill you 9.99 a month for premium text messaging
You have to text STOP to make it go away
You can call 1800 416 6129 to speak to an operator about it.
Here's the part about how to get your $ back
Their website says
"You must be the owner of this device or have permission from the owner. Call for your money back within first 30 days of service if you are not satisfied. By signing up for this service and entering your personal PIN Code delivered to the cell phone number supplied by you on this website, you acknowledge that you are agreeing to the full Terms of Use."
I called and bitched the operator out. I'm the owner of the phone and the person that signed up for the messaging was not. If your kid (under 18) signed up for it the contract is doubly void because a minor can't enter into a contract.
They will try to site their terms and conditions
"3.2. The Company shall be entitled to rely on the assumption that the person or entity responsible for the wireless account for mobile handset to which content is downloaded is responsible for all use of the Service through that wireless account. The Company will not issue refunds to persons or entities claiming that they did not authorize the use of their wireless account to receive a Download or that they did not authorize the incurring of any cost or expense in connection with any such Download."
Stick to your guns! If it's been less than 30 days their site says
"Within the first thirty days of Service, if you are not completely satisfied for any reason, you may cancel service and request a full refund of all charges, by calling 1800 235 7105"
In my case it had been roughly 90 days. I had been working with my carrier to get the charges to stop and finally an operator gave me the info. to start yelling at the third party rather than my carrier.
I managed to get $19.98 back of the $29.97.
For me it was more about the principal than the money and I want to make sure everybody calls, fights, and gets their money back.
I also encourage a complaint to the Better Business Bureau (www.bbb.org/us/)
The company is
Mobile Messenger (they have 3 listings with the BBB.) I used the one located at
6601 Center Drive West Suite 700
Los Angeles, CA 90045
i kept getting charged 9.99$ for premium calls so i called my phone company and the customer service rep told me to text stop to 25692 so that they will stop charging me.
I keep having this message send to me. I call the FBI they have northing to to but the provider to block it I will ask to not have this message send to me or anyone you will be arrested for SMS spam.
I have $49.95 worth of charges on my Verizon bill and Verizon said to contact them for a refund, they can do nothing to help me. They said I gave my cell phone # to them or signed up for it , but they did show all were cancelled. What a SCAM. When these things appeared in my text messages I immediately sent stop back to them, received a message that I was not a subscriber and would not receive any more message or charges. Then I get my bill and I have 5 charges. I think Verizon should do something like not pay these Crooks and let them try to collect these charges from us personally.