got a call saying they were xcel-- i use mycheckfree.com to pay my xcel bill, and i had JUST paid it. no delinquency, no problem. DON'T LISTEN TO THESE PEOPLE!!!! THIS IS A SCAM TO GET YOUR CREDIT CARD NUMBER!
someone has called me twice this year and said i (he called me john?!?)needed to pay an x-cel bill. i don't have x-cel and i'm not john. he has called both times while i was at school (before 3:30.) i didn't even bother to call back. i don't own a credit or debit card either. THIS IS A SCAM BY SOME RANDOM GUY!!!
Received calls from the same # at 11:09am, 2:09pm, 5:10pm and 5:11pm so far today without any voice mails left. I've put this as a SCAM ALERT on my facebook status to warn others, please do the same.
Okay, the number IS an Xcel Energy number, and it will answer Xcel if called. Xcel has confirmed that West Asset Management Services uses that number to make outgoing calls to make inquiries regarding payment of overdue bills. HOWEVER, Xcel said 1) in my circumstances that West Asset should NOT have been calling me; 2) that they have numerous reports of abuse and rudeness on the part of West Asset Managment personnel and are not happy about the situation; and 3) that any customer experiencing such a problem should call Xcel Customer Service immediately and file a complaint. The customer service number 1-800 is on your monthly bill.
It's one thing to have a problem with bills but no one has to put up with this type of treatment. Obviously Xcel is concerned about West Asset and their behavior; and customer service in most cases will work with the customer to try to resolve problems if at all possible.