I get a call asking for "whoever the office manager is" and then he states that they've spoken with our office in the past regarding past due accounts. I asked his name, he refused to give it to me and then proceeds to ask me how many past due accounts do we have. As I begin to explain to him, not that many and that we've implemented our own program, the IDIOT hangs up on me. I bet he just loves his job as a cold caller!