As described by Steven.  I refused to follow their directions to receive my $249 refund.  The message is that in a few days, Windows will not continue to provide support and therefore I am entitled to a refund.  To obtain a refund I was to follow their instructions.  They woudl not send me an e-mail with the instructions or a package of material to show why I would be entitled to a refund.  The person could not tell me what it was I purchased that would entitle me to a refund.  The person offered to have their supervisor talk to me.  The person, with a very strong SE Asian (Indian) accent, identified himself as Charlie Allen, and that I could call Windows at 1323-2500-569.  If I hadn't already been very suspicious, the fact he recited the number repeatedly in this fashiion convinced me it was likley a scam.