I just heard from CTI today. Some guy says, "Hi, this is so-and-so from California.", and he launches into a spiel about this wonderful trading system he calls "Victory". I had to interrupt him to ask the name of his company. What does it tell you when a sales rep is reluctant to volunteer the name of his company? It tells me the word's out about that company - and it isn't flattering.
Anyhow, as I listen to his spiel, I realize I've heard it all before. In February, 2009, I became involved with Luxman Trading Concepts. I paid them $6,000 for a license to use their Freedom System (autotrading the E-Mini), with assurances that I could recover my fees if the system didn't generate a net positive in my brokerage account after 7 months.
Well, having just lost about 29% NAV in the crash of '08, I was ready to sign onto any idea that would produce positive returns, and these guys sure were bragging about their returns (which I later learned were "hypothetical", not actual.)
The night I signed on, I had the Luxman rep bring my Visa card bank in on a conference call. I asked the Visa rep to make note of the fact that I was making a $6K purchase from Luxman and had the Luxman rep verify the terms of the guarantee for the record. With that on file at Visa, I signed up for the Freedom System.
I made 18% return on investment over the first three weeks in the Freedom System, and was initially very favorably impressed. But the deal went south in a hurry, and when it came time to exercise my right to a refund (because the system was losing), I got stonewalled and lied to by the weasles at Luxman. I'll finish that story in a minute, but first back to the call from CTI today...
It turns out CTI (like Luxman), is located in Newport Beach, California. Their system "Victory" is virtually the same as Luxman's "Freedom", autotrading the E-Mini. Both cost $6,000 to get into. The only difference I could discern after ten minutes talking to this giboni is that, while Freedom would support only 300 users, Victory will allow for 500 users (they may need to fleece more investors to offset their legal bills).
CTI even uses the same two brokerages that Luxman used (Foremost in Chicago, which is the one I used, and another out in the Pacific Northwest, the name of which I cannot recall at the moment). By the way, there are some nice, friendly folks working at Foremost Trading. But make no mistake about it, they're complicit in these schemes.
Anyhow, when I mentioned the name of one of the Luxman gang to the CTI rep, he was a little taken aback. Instead of saying "No, I don't know him.", he's says, "Why would you ask me if I know him?", which tells me he knows him. I don't need a weatherman to tell me which way the wind's blowing. I'm convinced that CTI and Luxman are one and the same collection of liars, thieves and sundry other dirtbags.
So, my first piece of advice is, don't do business with CTI or Luxman.
But if you insist, my next piece of advice is, use a credit card to pay your fees, and get the sales rep on the phone along with the credit card rep to document the agreement in their files. Then, make sure you read your contract before signing it - and hightlight with a yellow marker those things you're going to have to do to get a refund.
Then, during the term of the contract, make sure you live up to every requirement you highlighted. Send in your refund requests as required, when required. You want to be sure that when you take your case to Visa you're standing on firm legal ground by virtue of the fact that you did exactly what the contract required while they did not.
Then, as soon as you have proof they've received your second certified letter (requesting a refund), call Visa and request that they backcharge CIT and refund your $6,000 on the grounds of non-performance of your sales contract.
Make sure you keep copious notes along the way, detailing who said what and when. If you do all this, you'll get your money back.
By the way, I'm happy to help you get your money back from these dirtbags. If you'd like copies of my letters to Luxman and to Visa, to use as boilerplates for your own, shoot me an email at
[email protected]. Good luck.