Someone from this number has called 5 times today, and several other times over the past week...as late as 9pm EST. On the last call, I finally picked up the phone and told them to stop calling....I have sick kids. I hung up before they could say who they were, but the caller ID says that are an ATT service center. We have ATT, and no problems with our accounts, so this must be bogus. I am about ready to cancel my land line over this harrassment. Then ATT can provide me with a service call to refund my money..
The caller ID said it was AT&T services, so I answered it. After I said "Hello," several times, a woman with a foreign accent responded. She wanted to know if I were the person who made internet connection decisions at my house and then went on to say AT&T was no longer going to support DSL services. I cut her off with telling her I had wireless service, and she immediately hung up on me. I should I known that there was no reason for them to call me in the first place at almost 8:00 p.m. I feel it's definitely a scam of some sort and will call AT&T to report it to them tomorrow.
Caller ID reads: AT&T SVC CTR 404-419-7801
Have been receiving calls from this number for several days now. (It seemed odd that AT&T would do an outreach to its customers, so we ignored them until now.) Our AT&T account is in my brothers name. Although I was miffed that they'd call at 8:30 at night (8:29pm) I picked up and quizzed a young lady about the call. Everything she said seemed legitimate to me. She knew my brother's name and spoke about the eventual elimination of DSL service and switching to AT&T U-verse. DSL is stone-age copper wire telephone/internet service with limited data capacity (We have a wireless router internally but the source is still good old copper wire). AT&T wants to eliminate the copper wire and telephone poles to save money.
I asked the woman directly what her geographic location was and she said the job was out-sourced and she was in Jamaica, mon! (I can't verify this) She offered a debit card (good customer) to switch to the U-verse service. We've only recently ordered the Elite DSL service.
I asked her to take us off their call list and she politely agreed and also pro-offered the web address of the Federal No-Call List. We have an AT&T U-verse Store within walking distance and we intend to go there and clarify the issues. The transition from DSL to Wi-Fi is almost mandatory.
I hate unsolicited calls as much or more than anyone out there, but again, this one seems semi-legit.