These people keep calling my house about three or four times a day and I don't pick up. But one day I decided to pick up and say hello may I help you, The company hangs up. I don't know who this company is. I hope they stop calling!
Bought a car from Liberty Ford in Randallstown, MD. on 11/9/2010 - was financed through PNC - never had any business with this bank before. Was led to believe that First payment would not be until 1/9/2010 - then, received payment booklet in mail with WRONG NAME on it - Thomas Kerry?
I was not about to make any payment under a wrong name, so I took it to the Finance guy at Liberty - he called someone at PNC who was supposed to CORRECT the account and send me a New payment booklet. That was on Tuesday, the 14th - that same afternoon I received a call from a guy at PNC telling me my payment was LATE and my Finance Charges would be Increased! Told him my story and he said when I got my SSA payment on Wednesday the 22nd, I should rush to the closest branch and make my payment. I did not RECORD what that phone number was.
Now, for the past 3 days, my cell phone gets a call from 412-768-0662 - every time I answer, a recording tells me to HOLD ON for an important non-Sales message - my cell costs me 10 Cents/minute so I HANG UP! Have also received 3 or more same messages on my Home phone. Had No Idea what it was about until just now, when I GOOGLED the number!
Now that I know what a Lousy Company it is, will re-Finance elsewhere ASAP! Thanks to all above for info! Tom.
Watch out! They will deduct the payment from your checking account without warning! They did it to me. It cost me a fortune in bounced check fees (they charge a return fee, overlimit fee, daily fee, weekly fee, we thought it might bounce fee (seriously!)).
They did not get my original business, i was with national city, and pnc bought national city so thats how i ended up with these fuk tards. So to make my life easier i opened a checking account to have my boat loan auto paid. well like alot of people, i lost my job so when they tried to auto deduct the payment and the funds were not in the checking account, they charged me 7 dollars per day for the loan being late and unpaid, then 7 dollars per day in insufficient funds in the checking account. i then stopped the auto pay so the worst i would suffer would be a 35 dollar late fee. well they continued to try to deduct the payment from my checking account because they say they have the right to do that under the loan agreement/contract. i said to the bank manager, thats impossible because the loan agreement was with national city not with you and i never signed anything with you and i have had the boat loan for almost 7 years and i opened this checking account 11 months ago.
Stepping on their own tongue, i got the bank manager to look up that i stopped the auto pay whcih in fact was true and they did. From there they saw that they were to blame for the 7 dollar fees for the loan, and the 7 dollar fees for the account. They refunded all of the 7 dollar fees for both loan and account, I paid one month of the boat, have another payment to make in a few days when my unemployment comes in and ill be all caught up. just a few things for you all to know about pnc and their operations
1, regardless if they have the right or not, they WILL deduct the funds they are owed without warning! beware
2. They will deduct late fees, back charges, and any other processing fees or anything else they want without warning, again beware.
3. They will start a repossession proceedings 4 days after your 2 month late and will stop the proceedings if you make your payments in person at a branch. After the 3rd month to the day they will send out the repo man and the repo men will be as violent, abrupt and wise [***] mouthy and mean as possible.
4. Just warnings to help you all out. I know when they call they are big [***] but if you let the problem go, they are just going to get worse so take care of the problem when you can and avoid any unpleasant issues later. they have no heart its just business and they hear every excuse under the sun and they are just doing their jobs although i think they would have better results being nicer but hey thats just me.
lastly, save the phone number in your cell phone as pnc bank and that way you know who it is and if you want to answer it or if you cant while working etc. then you dont have to guess as to what you are in for when you do answer the phone.
pnc did work with me on my issue and solved it without me having to pay a single fee. so there are a few nice people but you have to seek them out and the playing nice card worked for me this time.
best of luck to everyone
Jennifur
PNC bank, as stated they start calling you if you go a day over the "due date" on your loan regardless of if there is a span of time between the due date and when a late fee is assessed. I have an auto loan from PNC for a business I started with a friend and like most small businesses we don't always have enough money in the bank to pay bills perfectly on time (I should note we have never once paid after the late fee is assessed.)
These people are snakes. I received 25 calls today in about 45 minutes, and when I did not answer the phone they somehow managed to track down my father's cell phone (who has absolutely no attachment to the loan in question) and called him three times...the first two he politely informed them that they have the wrong number and to please stop calling. When they called a third time he asked how they got the number and they lied, saying it was put on the loan application and when he requested to speak with a supervisor they flatly told him it was not a managerial issue and that he needed to pay them.
If you receive a call from this number do not answer. The people on the other end of the phone only have one goal - to arrange a payment via the telephone. They have told me there is no grace period on their loans, and just continue to repeat the same line if you ask why the late fee is not assessed for 2 weeks after the due date. If you answer they will not let up and you will more than likely have to hang up on them.