It's a computer, not a real person calling. It's a teleprompter that *sounds* like a real person, but you'll notice that his pauses after his questions are oddly long...as if he didn't hear you or something. If you try to ask a question, or speak too fast the computer will get confused and the menu will start all over again. That's how I realized it's a computer. There's NO way to get in touch with a real human being, and they'll call you OVER and OVER and OVER throughout the day and always the same recording from "Will." They don't leave messages, and if you try to call THEM, the number is mysteriously "out of order."