I am privelaged to some information about penguin windows most of which can be found at their website. Penguin Windows (Formerly Statewide Windows) is one of the leading companies in the industry and strive to achieve superior customer service. I have also entered into a contest at a local K-mart and recieved a call from the company. A little skeptical from past experience from entering other contests I asked for a blank entry form so that I could read the fine print. It actually says on the entry form itself 'Highlighted' that they will be contacting me regardless of DNC list. When I recieved the call the representative was kind and offered me a free in home demonstration of thier product. Looking to buy windows (Why I entered the contest) I scheduled one and they were not only informative but very polite.
Having been a telemarketer in the past let me just put out there that perhaps when you answered the phone 'YOU' were rude having gotten pushy telemarketing calls in the past and since you were already in a bad mood from getting the call in the first place to took out your frustrations on the poor individual working on the other end of the phone trying to feed his/her family. I know that when I worked as a telemarketer if you were rude to me then I would follow the law to the letter since there is a specific phrase that needs to be said (Least that's what I was told) in order to be placed on the companies DNC. If you did not say that phrase I would keep you in the system to be contacted by another person in the company and disposition the call as Not Available. There is a phrase that everyone should know since I learned it as a kid "You catch more bee's with honey than with Vinager". If you were polite and asked to be placed on the DNC then I would do it not matter how you said it, even you didn't ask and you told me 'Nicely' that you get a lot of calls I would put you on the DNC (after a short pitch)
The moral of the story here is that this company is one of the best for a reason and the few of you that have complained that need someone to blame might try looking in the mirror. Telemarketers work on a commission 'MAYBE' an hourly wage and are people with lives and family's trying to eat and pay bills the same as you. Who are you to act holier than thou?? All telemarketers are trained to smile while on the phone and were probably wearing one when they called you, And were probably still wearing one when they hung up because it is funny to see someone throw a fit over the phone with someone they have never met for just doing their job. I've even heard people throw a fit over a phone call THEY REQUESTED. Try talking with a manager the next time you get that call cause they will do what needs to be done if it's that bad. DON'T STERIO TYPE not all companies are the same and if you are polite and curtious then I'm sure that you will get the same response over the phone.
Hello, I work for penguin. The contest you entered was to win 20,000 worth of new windows, you may have won, just a thought, they may be waiting to confirm you are the correct person.
besides that if you call the number back it will direct you right to our in office secretary, who can help you set an appointment or take you off of the contact list.
People,I worked for Penguin windows for 2 weeks.DO NOT GIVE THESE PEOPLE YOUR INFORMATION!!!Unless you are a MASOCHIST.THERE IS NO CONTEST!!But please be nice to people in Kmart.These are hard times and jobs are scarce these people are only doing what the Penguin management asks them to do and they are ruthless to employees!They are a terible pyrmid mentality.Fill out those cards use a fake non working number and a phony add.so these people can feed there famalies.Never give real info unless you want to hear from them forever!