Verizon wireless aggressive bill collecting, harass and call early mornings etc. and this is to "collect" monthly Phone and Data charges of which are the current moths charges before any pmt is even past due. Unethical, fraud based company just like the majority of other companies especially the king of fraud are the Insurance companies that sell you warm fuzzies to your face until you actually need them to do what it is they are actually paid large sums of money to do over a lifetime to only have them lie cheat and steal and do ANYTHING to delay, and deny pmt of legitimate claims. All by design!! Shameful!! . Verizon at least wait until a bill is actually past due and at that make sure its a legitimate billing. NOT!!
Verizon wireless aggressive bill collecting, harass and call early mornings etc. and this is to "collect" monthly Phone and Data charges of which are the current moths charges before any pmt is even past due. Unethical, fraud based company just like the majority of other companies especially the king of fraud are the Insurance companies that sell you warm fuzzies to your face until you actually need them to do what it is they are actually paid large sums of money to do over a lifetime to only have them lie cheat and steal and do ANYTHING to delay, and deny pmt of legitimate claims. All by design!! Shameful!! . Verizon at least wait until a bill is actually past due and at that make sure its a legitimate billing. NOT!!
I know collection calls are not fun, but I would urge customers to call Verizon and work something out. They are super easy to talk with, and they really try to work with you. I started a new job and was juggling some bills for a few weeks. The phone bill was late. I returned Verizon's call and they set up a post-dated payment for two weeks in the future and stopped all collection activity and made certain service wouldn't be interrupted. The customer service rep was very nice and helpful. I was dreading the call, but I shouldn't have been. As the rep told me, they talk to dozens of customers every single day to set up payment arrangements. It's not a big deal.
I do agree this is somewhat true. For example, my bill was due June 11th. They called me on June 22nd to tell me that service would be interrupted unless I made a payment within 24 hours. I called. The rep - who was very nice - told me that my account was 37 days past due. I was understandably confused. I was also concerned this was being reported to the credit reporting agencies as 30+ days past due, when it wasn't actually 30 days past due. It was 11 days past due. The rep explained that the 37 days was an internal past due number, and reassured me that I was not being reported as 30+ days late to the credit bureaus.
He explained that Verizon's internal past due assessment has basically nothing to do with the bill we receive and its due date. It's actually based upon the last date of the prior month's billing cycle. And my last month's billing cycle had ended on May 16th.
I got the impression that it didn't make much sense to him either, and the customer service representatives aren't the ones who made up this weird and punitive policy.
But it's how they get away with telling us that we are past due even though we think we aren't. I thought I was 11 days past due (because payment was due June 11th), but internally Verizon had me 37 days past due because the last date of the prior month's billing cycle was May 16th. Whew. It's possible that your due date hasn't passed yet (unlike mine). In which case, I understand your frustration. I would call or write to the higher ups.