I'm sorry, Hank, but doesn't that contradict what you're saying... I mean, is it a scam or does it sound legit?! It can't be both & based on the call I got from the robot voice it is a SCAM!!
Actually, I have had a debt collector call my phone before. I had an automatic bill pay set up for my an account, and when I forgot to change the bank info after losing my debit card, I received a phone call from a debt collector. They did state it was such a company in the voicemail, but no other details.