I am sending their products back as we DID NOT order this product. I got a call from a rep saying “We forgot to send you your Pitney Bowes stamp machine cleaning products so we are going to send them out to you and because of your troubles I will be sending you a Starbucks gift card”.
I called Pitney Bowes yesterday to see where our order was and they confirmed that we had no order with them and to let them know when we do receive the product because it sounds like a scam.
When I received the products today I immediately called 1.661.775.7650 US Postage Meter Center to see why we were being charged for products we DID NOT order. The rep on the phone just kept telling me “we made a second call to confirm with you”. AGAIN…we never placed the order and were told both phone calls that this was product “we forgot to send out to you. When I called this am the rep said she would fax me a return label and when I asked her if they were going to pay for shipping she said NO because I had excepted and approved the shipment on their 2nd call to me.
Not great business practices on their end.
One…we were led to believe they were calling from Pitney Bowes and Two…we would never order those products from any other company than Pitney Bowes.
Just in case I didn't get my point across before...They NEVER acknowledged their company name as US POSTAGE METER CENTER, INC.
"What do you do when you receive merchandise that you didn’t order? According to the Federal Trade Commission, you don’t have to pay for it. Federal laws prohibit mailing unordered merchandise to consumers and then demanding payment."
"Q. Must I notify the seller if I keep unordered merchandise without paying for it?
A. You have no legal obligation to notify the seller. However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. This may discourage the seller from sending you bills or dunning notices, or it may help clear up an honest error. Send your letter by certified mail. Keep the return receipt and a copy of the letter for your records. You may need it later."
I got a call from 661-257-0384 saying they were a rep. for the postage meter. Didn't say which meter. Instant red flag. They wanted to send us information and coupons. I told them straight up I new it was a scam and hung up. Also if you get supplies that were not ordered, you do not have to pay for them.